I appreciate the option of getting a same day appointment for the check-up on my car. The ease of making appointments is very convenient. The waiting area is tolerable. I would prefer couches, T.V.s, and free coffee, but I'm glad I can be sheltered from the elements. I love how my car is always fixed the first time around (I can't say the same for other mechanic shops...*cough, cough*). Thumbs up for running everything by me before anything gets done to my precious car. There are no surprise fees or charges. I know exactly how much I how to pay (down to the penny) BEFORE the mechanics get to work. Last, but not least, A+ for awesome customer service!